Mecca Beauty Loop

1. General Program

1.1 WHAT IS MECCA BEAUTY LOOP?

MECCA Beauty Loop is our way of recognising you with the products you love, the samples you want and the experiences you enjoy. It’s also our way of saying “thank you”.

MECCA Beauty Loop offers three levels of recognition – Level 1, Level 2 and Level 3. Every purchase at a MECCA, Mecca Cosmetica, Mecca Maxima or online contributes to your Beauty Loop level.


1.2 CAN ANYONE BE A PART OF MECCA BEAUTY LOOP?

Almost anyone in Australia or New Zealand can be a part of the MECCA Beauty Loop. There are some exclusions, please visit the Beauty Loop Terms & Conditions to find out more.


1.3 HOW DO I JOIN MECCA BEAUTY LOOP?

If you are an existing customer or email subscriber there is no need to join - you are already entitled to enjoy and experience MECCA Beauty Loop. Simply visit your nearest store or click here to see what Beauty Loop benefits you can enjoy.

If you are new to MECCA, you can get in the loop signing up online, or by making a purchase at your nearest Australian Mecca Cosmetica, Mecca Maxima or MECCA store or online at mecca.com.au.

To sign up for MECCA Beauty Loop, you must provide a unique email address.


1.4 IS THERE A MECCA BEAUTY LOOP CARD?

Yes, we do offer a Beauty Loop card for customers who are in the MECCA Beauty Loop program. The card is optional and is used to help us quickly retrieve your client file in store.


1.5 WHAT IF I LOSE MY BEAUTY LOOP CARD?

Simply visit your nearest Mecca Cosmetica, Mecca Maxima or MECCA store and ask for a new Beauty Loop card. If you happen to find your original card after receiving a new card, it’s best to destroy the original card.


1.6 DO I NEED TO BRING MY BEAUTY LOOP CARD WITH ME WHEN I SHOP AT MECCA COSMETICA, MECCA MAXIMA OR MECCA?

Not necessarily. We can still retrieve your information if you do not have a MECCA Beauty Loop card. The process is just made a little simpler if you do have a card as we can simply scan your card to retrieve your information.


1.7 WHERE CAN I VIEW MECCA BEAUTY LOOP TERMS & CONDITIONS AND MECCA COSMETICA (COSMETICS CUBED) PRIVACY POLICY?

Click here to view the MECCA Beauty Loop Terms & Conditions. Click here to view the MECCA Brands Pty Ltd Privacy Policy.


1.8 HOW DO I VIEW AND UPDATE MY BEAUTY LOOP DETAILS?

You can view your Beauty Loop Level online in the My Account section by logging in here or at your nearest Mecca Cosmetica, Mecca Maxima or MECCA store. Please note to view or edit your information online, you must hold an Online Account.

You will need to have provided us with your email address or Beauty Loop Card Number for us to be able to securely retrieve your information online. Alternatively, you can change your details by contacting us here or 1800 007 844.


1.9 CAN SOMEONE ELSE BE INCLUDED ON MY BEAUTY LOOP CLIENT FILE?

Each individual needs to have their own client file. This will ensure that they can also receive Beauty Loop benefits based on their purchases and that we keep your personal information safe!

To sign up for a MECCA Beauty Loop account, you must provide a unique email address.


1.10 I AM ALREADY A CUSTOMER OF MECCA COSMETICA, MECCA MAXIMA OR MECCA, DO I NEED TO JOIN? IS MY PREVIOUS SPEND INCLUDED?

As an existing customer or email subscriber there is no need to join - you are already entitled to enjoy and experience MECCA Beauty Loop. Any purchases you have made have contributed to your Beauty Loop status. Simply visit your nearest store or click here to see what Beauty Loop benefits you can enjoy.


2. BEAUTY LOOP LEVELS & SPEND

2.1 HOW DO BEAUTY LOOP LEVELS WORK?

The MECCA Beauty Loop program has three levels of recognition.

BEAUTY LOOP LEVEL 1 – $300 - $599.99 spend per year

AS A BEAUTY DISCOVERER every day is a beauty adventure: exploring new products, new brands, new categories and experiencing them for the very first time. Come with us on this beauty journey where we will share with you our love of beauty with an exclusive Beauty Loop Box four times per year and a gift to celebrate your birthday, when you spend $300 AUD per year (12 months).

BEAUTY LOOP LEVEL 2 - $600 - $1,199.99 spend per year

AS A BEAUTY DEVOTEE you are immersed in the world’s best in beauty. And just like us, you love to hear about the latest beauty trends, breakthroughs and products. That’s why with MECCA Beauty Loop, you’ll be the first to know the breaking news, receive an exclusive Beauty Loop Box each quarter, containing samples of the newest must haves and icons of the future. You’ll also enjoy Beauty Loop Bonuses, priority invitations to special events and a gift to celebrate your birthday, when you spend $600 AUD per year (12 months).

BEAUTY LOOP LEVEL 3 - $1,200+ spend per year

AS A BEAUTY AFICIONADO your passion for beauty is unparalleled: you would go to the ends of the earth for beauty’s most coveted (as do we). We’ll bring you more of the world you love with an exclusive Beauty Loop Box four times per year, one complimentary makeup application, pre-launch products and a gift to celebrate your birthday. You’ll also enjoy Beauty Loop Bonuses, complimentary events by invitation, even more beauty experiences and products no one else can access, other than you. All this and more when you spend $1200 AUD per year (12 months).


2.2 HOW DO I OBTAIN A BEAUTY LOOP LEVEL?

If you accumulate $300 of purchases in a 12-month period, you will start to receive the benefits of Beauty Loop Level 1. If you accumulate $600 worth of purchases in a 12-month period, you will start to receive the benefits of Beauty Loop Level 2. If you accumulate $1200 worth of purchases in a 12-month period, you will start to receive the benefits of Beauty Loop Level 3.

Once you reach a Beauty Loop Level, you will be able to enjoy the beauty-full benefits of that level for 12 months unless your spend during this 12 month period increases, in which case you may upgrade to a higher level and we will notify you accordingly.


2.3 HOW DO I MAINTAIN MY BEAUTY LOOP LEVEL?

Once you reach a Beauty Loop Level, you will be able to enjoy the beauty-full benefits for 12 months unless your spend increases and you move up a level and enjoy even more of the best in global beauty!

Upon your Beauty Loop anniversary date i.e. the end of the 12-months, we will review your Beauty Loop spend and Beauty Loop Level.


2.4 WHAT IS A ‘BEAUTY LOOP ANNIVERSARY DATE'?

Your 'Beauty Loop Anniversary Date' is your current level expiry date i.e., 12 months from the date your Beauty Loop Level was obtained. It is important to keep track of this date so you can maintain your Beauty Loop Level in the future. View your anniversary date online in the My Account section under ‘Beauty Loop’ or ask a host at your nearest store.


2.5 HOW CAN I FIND OUT WHAT BEAUTY LOOP LEVEL AM I IN?

You can view your Beauty Loop Level by logging into your online account or ask a host at your nearest Mecca Cosmetica, Mecca Maxima or MECCA store. If you don’t have an online account currently, you can sign up here.

Please note when creating an online account, you must use the same email address linked to your in-store account, unless you are signing up for the first time.


2.6 WHAT IS ‘BEAUTY LOOP SPEND’?

Beauty Loop Spend is the total of your purchases made at MECCA Cosmetica, Mecca Maxima and MECCA (in store and online) over a 12-month period.


2.7 HOW IS SPEND CALCULATED FOR BEAUTY LOOP?

Spend over the past 12-months is reviewed daily, so each purchase you make will contribute to your Beauty Loop Level. All purchases are calculated overnight, and if you have spent enough to upgrade a level, this will be reflected the next day.

For customers in Australia, spend is calculated in Australian dollars and includes purchases made in Australian Stores (Mecca Cosmetica, Mecca Maxima and MECCA) and at mecca.com.au and excludes any purchases made in a New Zealand Store or at meccabeauty.co.nz.

Beauty Loop spend excludes returns, refunds, delivery charges, redeemable service booking fees and the purchase of gift cards. Beauty Loop spend includes GST.

Please note online orders are not included in your Beauty Loop spend until they have been processed and shipped.

Once you achieve a level, you will hold it for 12 months, unless you spend enough to upgrade to the next level.


2.8 DOES BEAUTY LOOP SPEND INCLUDE PURCHASES MADE AT MECCA, MECCA COSMETICA, MECCA MAXIMA AND MECCA IN MYER?

Yes. MECCA Beauty Loop spend includes purchases made at MECCA, Mecca Cosmetica, Mecca Maxima and MECCA in Myer. Just make sure that the MECCA host retrieves your client file so your purchases are added to your Beauty Loop spend.


2.9 DO SERVICE BOOKING FEES AND GIFT CARDS/E-VOUCHERS COUNT TOWARDS BEAUTY LOOP SPEND?

Booking fees for redeemable services do not contribute to Beauty Loop Spend until redeemed on the day of the service, however booking fees for non-redeemable services are included in your Beauty Loop spend.

A service is a redeemable service if we describe or identify the service as redeemable on www.mecca.com.au/services-and-events. Payment for a redeemable service is excluded from Beauty Loop Spend because the amount ultimately redeemed on products after completion of the redeemable service will be included as Beauty Loop Spend.

The purchase of gift cards does not count towards Beauty Loop spend, only the redemption of the card will count towards Beauty Loop spend on the recipient’s profile against products purchased.


3. BEAUTY LOOP BENEFITS

3.1 WHAT BENEFITS WILL I RECEIVE AS A BEAUTY LOOP MEMBER?

Your love for Beauty is even more rewarding with MECCA Beauty Loop! Below is what you will receive once you become a Level 1, 2 or 3 Beauty Loop member.

Level 1 – Beauty Discoverer Level 2 – Beauty Devotee Level 3 – Beauty Aficionado
  • 4x Beauty Loop Boxes per year
  • 1x Birthday gift
  • 4x Beauty Loop Boxes per year
  • 3x Beauty Loop Bonuses per year
  • 1x Birthday gift
  • Priority invitations to in-store international brand events
  • 4x Beauty Loop Boxes per year
  • 3x Beauty Loop Bonuses per year
  • 1x Birthday gift
  • 1x Complimentary MECCA Natural Makeup Application per year
  • Exclusive insider access to purchase new products and limited-edition collections prior to their release
  • Complimentary events by invitation
  • Priority invitations to in-store international brand events

3.2 WHAT IS THE BEAUTY LOOP BOX?

Four times a year, customers in Level 1, 2 & 3 will be offered an exclusive Beauty Loop Box containing a lovingly edited selection of our favourite beauty products for you to experience and enjoy.


3.3 HOW DO I RECEIVE MY BEAUTY LOOP BOX?

You will receive an email communication letting you know when your Beauty Loop Box is available. You can simply pop into your nearest Mecca Cosmetica, Mecca Maxima or MECCA store to collect your box (no purchase necessary), or you can redeem it online with a purchase; once you log in, your Beauty Loop Box will automatically appear during checkout.

Whilst we endeavour to offer a Beauty Loop Box to everyone, stocks are limited, and you will only have a limited time to redeem your box each quarter.


3.4 WHEN WILL I RECEIVE MY BEAUTY LOOP BOX?

Beauty Loop Boxes will be available quarterly. You will receive an email advising you of when your Beauty Loop Box will be available for collection, either in store or online.


3.5 WHAT IS THE BEAUTY LOOP BONUS?

The Beauty Loop Bonus could be anything! From a must-have product, a free shipping offer, in-store services or access to a VIP event, we want to surprise you – and we grant them three times a year for Level 2 and 3 members.


3.6 HOW DO I RECEIVE MY BEAUTY LOOP BONUS?

Beauty Loop Bonuses drop three times a year for Level 2 and 3 members. You will receive an email communication letting you know when your Beauty Loop Bonus is available.

Whilst we endeavour to offer a Beauty Loop Bonus to everyone, stocks are limited and you will only have a limited time to redeem your Bonus.


3.7 I AM CONFUSED. IS BEAUTY LOOP BONUS DIFFERENT TO A BEAUTY LOOP BOX?

Yes. All Level members still receive four Beauty Loop Boxes each year. This is an extra treat from MECCA to reward our Level 2 and 3 members three times a year.


3.8 WHAT WILL I RECEIVE AS A BIRTHDAY GIFT?

We put together a very special Birthday gift for our Level 1, 2 and 3 Beauty Loop members because we want to celebrate you! The gift changes periodically so we can’t tell you what it will be, but you will receive an email a day before your birthday with the details.


3.9 WHEN WILL I RECEIVE MY BIRTHDAY GIFT?

Your Birthday gift will be available to redeem from the day before your Birthday and for 28 days after.


3.10 WHAT IS A COMPLIMENTARY MAKEUP APPLICATION?

Beauty Loop Level 3 members are entitled to one complimentary MECCA Natural makeup application by a MECCA Makeup Artist per year. Your complimentary service will be automatically added to your account once you upgrade to or maintain Level 3 and will be valid for 12 months.

If you would like to add false lashes to your complimentary makeup application, simply purchase your choice of false lashes from our range and our artist will apply them for you.

Complimentary Makeup Applications must be booked and redeemed by your Beauty Loop Anniversary Date. See ‘2.4 What is a ‘Beauty Loop Anniversary Date’ above for more information. We will communicate this offer via email letting you know further details. This offer is only available in store and bookings are essential and subject to appointment time availability.


3.11 WHAT ARE INTERNATIONAL EVENTS AND HOW DO I RECEIVE AN INVITE?

From time to time throughout the year we will offer Beauty Loop members the opportunity to attend exclusive in store events. You will have the opportunity to meet the brands, learn about the latest beauty trends, seasonal looks, and new products – all from International brand experts.


3.12 CAN I REDEEM MY BEAUTY LOOP BENEFITS AT ANY MECCA STORE?

If you receive special Beauty Loop benefits, you can use these at any MECCA store or online. Please however check individual terms and conditions on any benefits or offers you receive as there may at times be exclusions.


3.13 CAN I REDEEM MY BEAUTY LOOP BENEFITS WHEN SHOPPING ONLINE?

Some Beauty Loop benefits or offers will be available to redeem online. At the time of communicating your Beauty Loop benefits or offers we will let you know if they are available online and how to redeem them with an online purchase.


4. BEAUTY LOOP COMMUNICATIONS

4.1 I NO LONGER WISH TO RECEIVE COMMUNICATIONS. HOW DO I ARRANGE THIS?

You will need to 'opt out' of MECCA Beauty Loop. You can do this by contacting Customer Care on 1800 007 844 or clicking on the unsubscribe link at the bottom of any emails you might have received from us.

This will not erase your client file but will prevent you from receiving future communications.


4.2 CAN I BE A PART OF BEAUTY LOOP BUT NO LONGER RECEIVE EMAIL COMMUNICATIONS?

You can click on the "Manage My Preferences" link at the bottom of any email which will open our Subscription Preference Centre and you will be able to choose the type of e-communication you would like to receive from us. You have the option of subscribing to only Beauty Loop offer and reward communications.


4.3 WHY AM I NOT RECEIVING ANY BEAUTY LOOP EMAILS?

Your email address details may have been recorded incorrectly in our system or, you maybe have unsubscribed from our email communications.

Please check your details are correct under the 'Your Details' section of the website. If you are unable to log in to view your details or if they are correct and you are still not receiving emails, please contact us to have your details checked.

Alternatively, to manage your subscription preferences you can access the preference centre via “Manage My Preferences” at the bottom of any email from MECCA, if you have one handy.


4.4 HOW OFTEN WILL I RECEIVE BEAUTY LOOP COMMUNICATIONS AND OFFERS?

The frequency and timing of Beauty Loop communications and benefits vary depending upon your Beauty Loop Level. However, you can expect to receive emails from MECCA on a weekly basis.