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We offer two different methods of shipping. Please see the table below for further details
As soon as you place your order, it is sent away to be packed to perfection, and as such it is not able to be edited, added to or cancelled once submitted and finalised online.
You will receive an email with your tracking information once your order has been processed. For both Australia Post eParcel and StarTrack Express, this will be at approximately 10pm on the evening the order is dispatched (weekdays only).
All orders placed before 2pm AEST on Monday to Friday and shipped via StarTrack Express are eligible to same day dispatch. We will always try our best to get your MECCA order to you as quickly as possible, however, we are not able to guarantee next day delivery. Orders shipped via Australia Post eParcel are not eligible for same day dispatch.
To ensure secure delivery, we recommend all parcels be signed for upon receipt. If you will not be at home during delivery hours, please choose an address where someone will be available to sign for your parcel. Alternatively, you can select ‘Authority to Leave’ at the checkout and your parcel will be left at the delivery address.
If you place your order over the weekend or on a public holiday it will be processed and sent out the next business day
(Monday - Friday).
You may experience slightly longer delivery times during peak periods such as our Sale or Beauty Loop campaigns.
Please note: Shipping times are a guideline and subject to change based on order volume, promotional periods, wild weather,
or other Australia Post or Startrack delivery issues unforeseen or unavoidable events beyond MECCA’s reasonable control.
Once your order is shipped you will receive a confirmation email from
mecca.com.au which will include your Australia Post eParcel or StarTrack consignment number.
track the progress of your order through to shipment under ‘My Orders’ in the
My Account section or by visiting
www.startrack.com.au and entering your consignment number. If you are unable to locate your consignment number,
or if you have any questions about your shipped order please call us on
1800 007 844 Monday to Friday 9am - 5pm AEST or
Contact Us and our Customer Service team will assist you with your enquiry.
To ensure the security of your order a driver will always attempt to gain a signature when a delivery is made unless
you have selected 'authority to leave'. If you do, you understand and agree that this authority to leave gives us
and/or our couriers permission to leave the Order in question unattended by the front door – or, where applicable,
at the reception or concierge's desk, or as per your instructions – of the delivery address without obtaining a signature
confirming delivery at the delivery location. In these circumstances, you understand and agree that by granting us
authority to leave, we and our couriers are released of all responsibility and liability for the Orders delivered
and left unattended, and that this responsibility and liability transfer to you on delivery.
We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you
can do this by creating separate orders, each with their own delivery address.
If your order is lost or damaged in transit, please contact our Customer Service team on
1800 007 844 Monday to Saturday 9am - 5pm AEST or
Contact Us If you have not received your order within 4 working days, please contact us so that we can assist
If the item(s) in your order are declared as an aerosol(s) they require some extra special care when packaging. Please
note these orders will not qualify for our 2pm promise.
Products purchased on this website can only be delivered within Australia.
If you are based overseas, but can’t bear to live without your favourite Mecca Cosmetica, Mecca Max and Kit Cosmetics
signature line products, we are happy to assist you. Simply call our Customer Service team on
+613 9420 7373 from Monday to Friday 9am - 5pm AEST or
We will calculate your shipping costs when you place your order. We use Australia Post postage calculation found
here. Unfortunately, due to hazardous and flammable goods restrictions, we are unable to ship hazardous goods
internationally, including all nail polish, fragrance and aerosols.
Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient.
Please note in accordance with Australian export regulations we are required to declare the exact value of all items
and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order
as a “gift” for export purposes.
Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.
If you are based in New Zealand, please visit