We offer two different methods of shipping. Please see the table below for further details.

Delivery Method Cost
Delivery Timeframes
Metro Regional Remote
Standard Australia Post eParcel FREE on orders $25 or over
3-4 business days 5-7 business days 8-10 business days
Startrack Express $10 or FREE on orders $75 or over
1-2 business days Please allow an additional 1-2 business days Please allow an additional 1-2 business days

Once orders are placed, they are not able to be edited, added to or cancelled.

If you place your order over a weekend or on a public holiday it will be processed and sent out over the following business days (Monday – Fridays).

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods (Sales or Beauty Loop Campaigns), due to wild weather, or due to other postal service delivery issues that are unforeseen or unavoidable events beyond MECCA’s reasonable control. Online orders are processed and shipped from Melbourne, Victoria and so we follow any Victorian Public Holidays.


The minimum spend for an order is AUD $25 (inclusive of GST).


We endeavour to process and dispatch all online orders within 1-3 business days from the order being placed, unless otherwise stated. Following dispatch, you will be notified via email with a tracking number.

Please note: During peak periods (Sales, Public Holidays, or the day after Public Holidays, or Beauty Loop Campaigns), dispatch times may be longer.


We offer two packaging options for all online orders. With our Signature Packaging, your order comes beautifully packed in a deluxe MECCA box lined with tissue paper and housed for protection in a white mailing box. As an eco-friendly alternative, opt for our Sustainable Packaging which uses recycled and recyclable materials. Your order will be protected in a cardboard box and paper filling.


You will receive an email with your tracking information once your order has been processed.

You can track the progress of your order through to shipment under ‘My Orders’ in the My Account section or by entering your order or tracking number here.

If you are unable to locate your tracking number, or if you have any questions about your shipped order please call us on 1800 007 844 Monday to Friday 9am - 5pm AEST or Contact Us and our Customer Care team will assist you with your enquiry.


To minimise the transmissible spread of COVID-19 our delivery partners are aiming to provide an entirely contactless delivery, and so signatures will not be required when delivering your order. All orders will be shipped with Authority To Leave (ATL). ATL deliveries authorise the delivery driver to leave your parcel in a safe location at the delivery address. Alternatively, you can opt to have your order delivered to a P.O Box or secure Australia Post Parcel Locker.

What is deemed a safe place?

‘Safe places’ are considered a secure location at your delivery address where your order is hidden from plain view. A safe place can differ between properties dependent on Courier accessibility. Generally, orders left without a signature may be left behind bins, in power boxes, at your back door or porch area and/or near letterboxes.


We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.


If your order is lost or damaged in transit, please contact our Customer Care team on 1800 007 844 Monday to Saturday 9am - 5pm AEST or Contact Us If you have not received your order within 4 working days, please contact us so that we can assist you.


If the item(s) in your order are declared as an aerosol(s) they require some extra special care when packaging. Please note these orders will not qualify for our 2pm promise.


Orders placed on this website can only be delivered within Australia.

If you are based overseas, but can’t bear to live without your favourite Mecca Cosmetica, Mecca Max and Kit Cosmetics signature line products, we are happy to assist you. Simply call our Customer Care team on +613 9420 7373 from Monday to Friday 9am - 5pm AEST or Contact Us. We will calculate your shipping costs when you place your order. We use Australia Post postage calculation found here. Unfortunately, due to hazardous and flammable goods restrictions, we are unable to ship hazardous goods internationally, including all nail polish, fragrance and aerosols.

Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Please note in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.

Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.


If you would like to ship to New Zealand, please visit


If you would like to ship to China, our official MECCA Tmall Global website can be found at