READ & SHOP NOW
WATCH & SHOP NOW
LISTEN & SHOP NOW
We offer two different methods of shipping. Please see the table below for
Once orders are placed, they are not able to be edited, added to or
If you place your order over a weekend or on a public holiday it will be
processed and sent out over the following business days (Monday – Fridays).
Please note: Shipping times are a guideline and subject to
change. You may experience slightly longer delivery times during peak
periods (Sales or Beauty Loop Campaigns), due to wild weather, or due to
other postal service delivery issues that are unforeseen or unavoidable
events beyond MECCA’s reasonable control. Online orders are processed and
shipped from Melbourne, Victoria and so we follow any Victorian Public
The minimum spend for an order is AUD $25 (inclusive of GST).
We endeavour to process and dispatch all online orders within 1-3 business
days from the order being placed, unless otherwise stated. Following
dispatch, you will be notified via email with a tracking number.
Please note: During peak periods (Sales, Public Holidays,
or the day after Public Holidays, or Beauty Loop Campaigns), dispatch times
may be longer.
We offer two packaging options for all online orders. With our Signature
Packaging, your order comes beautifully packed in a deluxe MECCA box lined
with tissue paper and housed for protection in a white mailing box. As an
eco-friendly alternative, opt for our Sustainable Packaging which uses
recycled and recyclable materials. Your order will be protected in a
cardboard box and paper filling.
You will receive an email with your tracking information once your order has
You can track the progress of your order through to shipment under ‘My
Orders’ in the
section or by entering your order or tracking number
If you are unable to locate your tracking number, or if you have any
questions about your shipped order please call us on
1800 007 844 Monday to Friday 9am - 5pm AEST or
and our Customer Care team will assist you with your enquiry.
To minimise the transmissible spread of COVID-19 our delivery partners are aiming to provide an entirely contactless delivery, and so signatures will not be required when delivering your order. All orders will be shipped with Authority To Leave (ATL). ATL deliveries authorise the delivery driver to leave your parcel in a safe location at the delivery address. Alternatively, you can opt to have your order delivered to a P.O Box or secure Australia Post Parcel Locker.
What is deemed a safe place?
‘Safe places’ are considered a secure location at your delivery address where your order is hidden from plain view. A safe place can differ between properties dependent on Courier accessibility. Generally, orders left without a signature may be left behind bins, in power boxes, at your back door or porch area and/or near letterboxes.
We are unable to process split shipments within one order at this time. If
you wish to ship to multiple addresses, you can do this by creating separate
orders, each with their own delivery address.
If your order is lost or damaged in transit, please contact our Customer
Care team on 1800 007 844 Monday to Saturday 9am - 5pm AEST
If you have not received your order within 4 working days, please contact us
so that we can assist you.
If the item(s) in your order are declared as an aerosol(s) they require some
extra special care when packaging. Please note these orders will not qualify
for our 2pm promise.
Orders placed on this website can only be delivered within Australia.
If you are based overseas, but can’t bear to live without your
favourite Mecca Cosmetica, Mecca Max and Kit Cosmetics signature line
products, we are happy to assist you. Simply call our Customer Care team on
+613 9420 7373 from Monday to Friday 9am - 5pm AEST or
We will calculate your shipping costs when you place your order. We use
Australia Post postage calculation found
here. Unfortunately, due to hazardous and flammable goods restrictions, we are
unable to ship hazardous goods internationally, including all nail polish,
fragrance and aerosols.
Any additional taxes or duties applied by customs at the destination country
are the responsibility of the delivery recipient. Please note in accordance
with Australian export regulations we are required to declare the exact
value of all items and identify the order as dutiable
“merchandise” and are prohibited by law from identifying an
order as a “gift” for export purposes.
Your local customs office will be able to assist you with any further
information regarding taxes, duties and customs.
If you would like to ship to New Zealand, please visit
If you would like to ship to China, our official MECCA Tmall Global website
can be found at