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We're experiencing an increased volume of online orders. Please allow up to 3 business days for your order to be dispatched. Following dispatch, you will receive an email with tracking information. Please note: Australia Post is experiencing a delay of up to 3 days in Victoria.
The minimum spend for an order is AUD $25 (inclusive of GST).
We offer two different methods of shipping. Please see the table below for further details.
Once orders are placed, they are not able to be edited, added to or cancelled.
If you place your order over a weekend or on a public holiday it will be processed and sent out the next business day (Monday - Friday).
Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods (Sales or Beauty Loop Campaigns), due to wild weather, or due to other Australia Post or Startrack delivery issues that are unforeseen or unavoidable events beyond MECCA’s reasonable control. Online orders are processed and shipped from Melbourne, Victoria and so we follow any Victorian Public Holidays.
Orders placed before 2pm AEST on Monday to Friday and shipped via StarTrack Express only, are eligible to same day dispatch. We will always try our best to get your MECCA order to you as quickly as possible, however, we are not able to guarantee next day delivery.
Orders shipped via Australia Post eParcel Standard are not eligible for same day dispatch.
Please note: During peak periods (Sales, Public Holidays, or the day after Public Holidays, or Beauty Loop Campaigns), same day dispatch may not be applicable whilst our DC teams work to prepare your Mecca order.
We offer two packaging options for all online orders. With our Signature Packaging, your order comes beautifully packed in a deluxe MECCA box lined with tissue paper and housed for protection in a white mailing box. As an eco-friendly alternative, opt for our Sustainable Packaging which uses recycled and recyclable materials. Your order will be protected in a cardboard box and paper filling.
You will receive an email with your tracking information once your order has been processed. For
both Australia Post eParcel and StarTrack Express, this will be at approximately 10pm on the evening the order is
dispatched (weekdays only).
You can track the progress of your order through to shipment under ‘My Orders’ in the
My Account section or by entering your
order or tracking number below.
If you are unable to locate your tracking number, or if you have any questions about your shipped order please call us on 1800 007 844 Monday to Friday 9am - 5pm AEST or Contact Us and our Customer Service team will assist you with your enquiry.
To minimise the risk of contracting or spreading COVID-19, all deliveries (at your delivery address or at the Post Office) will no longer require a signature. A courier or staff member will ask and record your name, and acknowledge delivery in the system. Someone will need to be at the delivery address for this to occur, otherwise standard delivery procedures apply.
We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you
can do this by creating separate orders, each with their own delivery address.
Prefer to make an order at your favourite MECCA store? Selected stores offer our Call & Collect service, where you can book in a time online for us to contact you. Over the phone, we can guide you through our beauty picks, and organise your order so you can pick it up from store in a safe and contactless way. Book online here.
If your order is lost or damaged in transit, please contact our Customer Service team on
1800 007 844 Monday to Saturday 9am - 5pm AEST or
Contact Us If you have not received your order within 4 working days, please contact us so that we can assist
If the item(s) in your order are declared as an aerosol(s) they require some extra special care when packaging. Please
note these orders will not qualify for our 2pm promise.
Orders placed on this website can only be delivered within Australia.
If you are based overseas, but can’t bear to live without your favourite Mecca Cosmetica, Mecca Max and Kit Cosmetics signature line products, we are happy to assist you. Simply call our Customer Service team on +613 9420 7373 from Monday to Friday 9am - 5pm AEST or Contact Us. We will calculate your shipping costs when you place your order. We use Australia Post postage calculation found here. Unfortunately, due to hazardous and flammable goods restrictions, we are unable to ship hazardous goods internationally, including all nail polish, fragrance and aerosols.
Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Please note in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.
Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.
If you would like to ship to New Zealand, please visit