Ensuring the health and wellbeing of our MECCA team members and customers is our priority. Our bookings require you to confirm that when you attend your service appointment:

1. You are confirming that you or anyone you have been in close contact with does not have a fever, cough, or any respiratory symptoms, feeling unwell or are waiting on results from COVID-19 testing.
2. You are also confirming you are able to attend this appointment after reviewing our Booking T&Cs and your local government guidelines on travel restrictions and vaccination requirements.

When you arrive instore our MECCA team members will be adhering to all local government guidelines in order to deliver your service, including being fully vaccinated (if required), wearing masks, cleaning all equipment and surface areas and practicing all other best practice hygiene measures.

MECCA requires that our team members and customers adhere to all local government guidelines relevant to shopping instore and providing 'beauty services'.

At this stage, customers are not required to be vaccinated against COVID-19 prior to receiving a service.

We recommend you come to your appointment with a fresh face if you can. This means we can begin applying your look—or skincare products—straight away. However, if you do come with makeup on, we’ll remove it for you at the start of your appointment, this just means it may cut into your appointment time a little.

If a service is redeemable it means the cost of the service can be fully redeemed on product purchases.
Products must be purchased on the day of your service to the full amount of your service.
You’ll have time at the end of your service to purchase your selected products and your specialist can help you choose the right products for you.

Lashes can be applied in both the Mecca Natural or Mecca Glam makeup applications. The cost of the lashes will come out of the total amount redeemable. For hygiene reasons we only apply lashes that are purchased during the application.

We get it, things happen beyond your control sometimes. If you’re more than 15 minutes late unfortunately we won’t be able to deliver your service. We’ll of course try our best to re-book you again on the same day if we have availability, otherwise you’ll forfeit your booking fee.

We’ve introduced several protection and safety measures to keep our MECCA community—our passionate team members and much-loved customers—safe. We’re doing everything we can to make you feel comfortable and relaxed while attending a service in one of our stores.
Before arriving, we do ask that you let us know if you’re feeling unwell—we can easily re-book your appointment or provide you with a refund. Call our Customer Service line at 1800 007 844 for assistance with this.