Service Terms & Conditions | Customer Service

Booking terms and conditions

1. Background

(a) These terms and conditions govern your booking and use of a:

(i) a MECCA service (‘Service’); or
(ii) a Flagship service provided by a third party provider at the Mecca Flagship store (‘Flagship Service’)

(b) By booking or using a Service, you indicate you have read, understood and accept:

(i) these terms and conditions;
(ii) our Website Terms and Conditions; and
(iii) our Privacy Policy.
(iv) the COVID-19 waiver

(c) If you have any questions about these terms and conditions, please contact our Customer Experience team at www.mecca.com.au/contact-us Australia) or at www.meccabeauty.co.nz/contact-us (New Zealand)

2. How it works

(a) Bookings for a Service or Flagship Service can be made online, in-store or via our customer service team at www.mecca.com.au/contact-us (Australia) or at www.meccabeauty.co.nz/contact-us (New Zealand)
(b) To book a Service or a Flagship Service online:
- (i) visit www.mecca.com.au/booking
- (ii) select your preferred store location, Service or Flagship Service and appointment date and time; and
- (iii) pay the booking fee.
(c) We will send you a confirmation email and reminder SMS before your appointment.
(d) Your appointment is not confirmed until we send our confirmation email, or in the instance of a booking with a Flagship Service, until confirmed by the Flagship Service after a complementary pre-appointment phone consultation with a representative third-party provider.
(e) It is your responsibility to make sure we have correct contact details when booking.

3. Payment

(a) The booking fee is in Australian dollars if the Service or Flagship Service is to be conducted in Australia. The booking fee is in New Zealand dollars if the Service or Flagship Service is to be conducted in New Zealand.
(b) For all Services (excluding brow services) the booking fee is payable at the time of booking and redeemable on products at the selected store on the day of your appointment.
(c) For all Flagship Services, or Services comprising brow services, the booking fee is payable at the time of booking and is a prepayment for the specific consultation, treatments or products outlined in the description of the corresponding Flagship Service or brow Services description.
(d) The booking fee does not contribute to Beauty Loop Spend until redeemed on the day of the Service or Flagship Service (as the context permits).
(e) You cannot pay the booking fee for a Service or Flagship Service using Afterpay.

4. Cancellations

(a) You can manage your bookings, including cancellations, by:
- (i) attending your nearest MECCA retail store;
- (ii) logging in to your account at www.mecca.com.au/account
- (iii) contacting our customer service team at www.mecca.com.au/contact-us (Australia) or at www.meccabeauty.co.nz/contact-us (New Zealand)
- If you are unwell or showing symptoms as a result of COVID-19, or due to any other COVID-19 factors set out in the COVID-19 declaration you must cancel and must do so via either of the methods set out in 4(a)(i) or (ii) and not by attending a MECCA store.
(b) If you change your mind and cancel an appointment:
- (i) 24 hours or more before your appointment, we will provide a full refund of the booking fee to your original payment method; or
- (ii) less than 24 hours before your appointment, we will retain the booking fee paid (by way of liquidated damages).
(c) Exemption to clause 4(b)(ii), if
- (i) you are unwell (such as a result of COVID-19) and contact our customer service at www.mecca.com.au/contact-us (Australia) or at www.meccabeauty.co.nz/contact-us (New Zealand) prior to your appointment, or
- (ii) during the complementary pre-appointment phone consultation with Dr Van Park either party decides not to proceed with the booking, we will provide a full refund of the booking fee to your original payment method.
(d) We reserve the right to cancel your appointment for any reason and at any time, without notice to you. If we do so, we will provide you with a refund of the booking fee to your original payment method, subject to clause 6.

5. Late arrivals

(a) You should arrive at the selected store at least 10 minutes before your appointment.
(b) If you are late to your appointment, we may need to shorten the length of your appointment or change the Service you have booked.
(c) If you are more than 15 minutes late to your appointment, we may, at our absolute discretion:
- (i) reschedule your appointment; or
- (ii) cancel your appointment and allow you to redeem the booking fee on products at the selected store on the day of your appointment.
(d) If you are more than 15 minutes late to your Flagship Service appointment, we will need to shorten the length of your appointment. We are unable to reschedule your appointment or allow you to redeem the booking fee on products at the selected store on the day of your appointment.
(e) Clauses 5(c) and 5(d) apply if you arrive more than 15 minutes late at the selected store during its opening hours on the day of the appointment. It does not apply if you arrive after the store's closing time on that same day, nor later days, which will be considered a 'no show' and clause 6 will apply.

6. No shows

If you do not attend your booked appointment or do not attend the selected store during the store's opening hours on the day of the appointment, we will cancel the appointment and retain the booking fee (by way of liquidated damages).

7. Beauty Loop complimentary services

(a) If you are a Beauty Loop Level 2 or 3 member, you may be eligible for complimentary Beauty Loop services from time to time.
(b) These services will automatically appear when you log in to your account and try to make a booking.
(c) If you do not attend a booked Beauty Loop service appointment, you:
- (i) forfeit your right to receive the service for that campaign period; and
- (ii) will not be able to re-book the appointment for that campaign period.

8. Flagship Services

(a) In relation to Flagship Services:

(i) these services are not under our control and are not maintained by us;
(ii) we are not responsible for the goods or services that are the subject of the Flagship Service, and we accept no responsibility for them or for any loss or damage that may arise from your use of, or reliance on, them (notwithstanding anything else);
(iii) we only provide links, and a booking engine, to the third parties who provide the Flagship Services for your information and convenience, and this does not imply any endorsement of those third parties, or any association between us and them.

(b) Your booking of, or use of, or reliance on, such goods or services of the third parties providing the Flagship Services is at your own risk.
(c) We have no control over those third parties, nor any products, services, advice, diagnosis, information or advertising material provided by them, and accept no responsibility for them or for any loss, damage, injury, adverse reaction or death that may arise from use of, or reliance on, them by you or anyone else (notwithstanding anything else).

9. Governing law

(a) These terms and conditions are governed by the laws in force in Victoria, Australia.
(b) By booking or using a Service or a Flagship Service, you submit to the exclusive jurisdiction of the courts in Victoria.