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If you change your mind about your purchase, you are welcome to return the item:
REFUND OR EXCHANGE
if returned within 30 days of purchase
if returned within 90 days of purchase
To be able to return (within 30 days) and exchange (within 90 days), please remember to check the below:
Provide original proof of purchase
Item must be unused and in original,
unopened, undamaged and resalable condition
If the item has been lightly sampled, we are happy to provide a store credit for your return within 90 days of purchase. Please note this excludes refunds for service booking cancellations. Please see the service Terms and Conditions here.
Check that you meet the above return conditions.
Return your item in person at any MECCA Cosmetica, MECCA Maxima or MECCA Pop store.
Contact our friendly Customer Service Team on 1800 007 844 to receive your returns authorisation.
Organise your FREE return:
Package your item carefully and attach the shipping label emailed to you.
Drop off your return at a post box or any Australia Post outlet.
You may use any of the following as proof of purchase:
"Lightly sampled" means a product may have some signs of minor wear or use, but must not be damaged unless you received the product was in this condition.
Gifted products can be rcan be returned for an exchange or gift card within 90 days provided you have a gift receipt as your proof of purchase and the product is unused or only lightly sampled. Unfortunately refunds are not available for gift returns, unless they are faulty.
All refunds for change of mind will be processed via the original payment method, unless your product was returned between 30 and 90 days, or the product has been lightly sampled. In these cases, you will be issued with store credit in the form of a MECCA gift card (for use online or in store).
If you would like to return a product that was purchased using a MECCA Gift Card or eGift Card, your refund will be credited in the form of another MECCA Gift Card.
For returns via mail, products typically take 2 to 7 business days to reach our warehouse. You will be able to track the delivery of your return via the Australia Post tracking number supplied when you book your return.
Once our warehouse receives your return, it will be processed within 1 to 3 business days. Your bank may take a further 3 to 5 days to clear the funds back into your account.
When purchasing aerosols online, please be aware that they must be returned or exchanged instore. For further information, please contact our Customer Service team on 1800 007 844.
Our products come with the consumer guarantees found in the Australian Consumer Law, including guarantees that the products will be of acceptable quality. The consumer guarantees are not affected by our change of mind policy above.
In the unlikely event that you receive products from us that do not comply with the consumer guarantees, we will provide you with a refund or exchange based on the below:
(a) If the product has a major failure, you can return it and receive your choice of a refund or an exchange.
(b) If the product has a minor failure, we will provide you with our choice of a refund or exchange.
Where a product is damaged through misuse, accident or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and MECCA may choose not to provide a refund, exchange or repair (if applicable).
MECCA will require proof of purchase before providing a remedy under the Australian Consumer Law.
Consumer guarantees cannot be excluded or limited and are in addition to any manufacturer’s warranties or extended warranties purchased or given to you.