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If for any reason you are not completely happy with your order, you are welcome to return the item:
REFUND OR EXCHANGE
if returned within 30 days of purchase
if returned within 90 days of purchase
To be able to return and exchange, please remember to check the below:
Provide original proof of purchase
Item must be unused and in original,
unopened, undamaged and resalable condition
In the case where an item has been lightly sampled, we are happy to provide a store credit for your return. Please note this excludes refunds for service booking cancellations. Please see the service Terms and Conditions here.
Check that you meet the above return conditions.
Return your item in person at any MECCA Cosmetica, MECCA Maxima or MECCA Pop store.
Contact our friendly Customer Service Team on 1800 007 844 to receive your returns authorisation.
Organise your FREE return:
Package your item carefully and attach the shipping label emailed to you.
Drop off your return at a post box or any Australia Post outlet.
Returns without an authorisation will not be accepted.
You may use any of the following as original proof of purchase:
In the unlikely event that you receive an item that is damaged, incorrect or faulty, please contact our friendly Customer Service Team on 1800 007 844, who will be happy to assist in arranging your return or exchange.
"Lightly sampled" means an item may have some signs of minor wear or use, but must not be damaged unless the item was received by you in this condition.
A gifted item can be returned for an exchange or gift card provided you have a gift receipt as your proof of purchase and within 90 days if the product is unused or only lightly sampled. Unfortunately refunds are not available for gift returns.
All returns will be processed onto the original payment tender, unless your item was returned between 30 and 90 days, or if the item has been lightly sampled. In these cases you will be issued with store credit in the form of a MECCA gift card (for use online or in store).
If you would like to return an item that was purchased using a MECCA Gift Card or eGift Card, your refund will be credited in the form of another MECCA Gift Card.
For returns via mail, items typically take 2 to 7 business days to reach our warehouse. You will be able to track the delivery of your return via the Australia Post tracking number supplied when you book your return.
Once your return has been received at our warehouse, it will be processed within 1 to 3 business days. Your bank may take a further 3 to 5 days to clear the funds back into your account.
When purchasing aerosols online, please be aware that aerosols must be return or exchanged instore. All other items standard returns & exchange policy applies. For further information, please contact our Customer Service team on 1800 007 844.
As a consumer you are entitled to the benefit of consumer guarantees in respect of items purchased from MECCA that cannot be excluded under the Australian Consumer Law. In accordance with Australian Consumer Law, if the item has a major failure, you may reject the item and seek a refund or exchange, or you may keep the item and seek compensation for any drop in the value of the product.
Where an item is damaged through misuse, accident or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and MECCA may not provide a refund, exchange or repair. MECCA will require an original proof of purchase before providing a remedy under the Australian Consumer Law.
Consumer guarantees cannot be excluded and are in addition to any manufacturer’s warranties or extended warranties purchased or given to you.
Where your rights under the Australian Consumer Law do not apply but the item is covered by a separate manufacturer's warranty, you may need to seek a remedy from the manufacturer direct in accordance with the manufacturer's warranty. MECCA can put you in touch with the manufacturer should you have any questions regarding manufacturer’s warranty and return policy, such as the assessment process, required repair works and indicative repair times.
Please choose carefully as refunds are not normally provided where you have simply changed your mind or made a wrong selection. The decision to offer a change of mind refund will be made at our absolute discretion.