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You do not have to provide any personal information to MECCA if you don’t want to. But, if you don’t provide the personal information that MECCA asks for, it may not be possible for MECCA to engage with you. For example, if you purchase our great products online we won’t be able to deliver these to you unless you provide a delivery address.
When we talk about MECCA we mean all of the companies in the MECCA group. These are MECCA Brands Pty Ltd, ACN 077 859 931; MECCA Brands NZ Pty Ltd, ACN 126 675 401; MECCA Brands Distribution Pty Ltd, ACN 609 957 155; MECCA Brands IP Pty Ltd, ACN 609 957 100 and all of our other related companies. All of the MECCA companies are focused on providing you with the best products from over 100 global beauty brands and exceptional service and beauty expertise.
When we talk about personal information, we mean information (such as an address or phone number) or an opinion (such as what products that we think a customer will like) about an individual. That individual may either be identified, that is, we know who they are, or reasonably identifiable, which means that we can work out who they are from other information that we have. It doesn’t matter whether or not the information or opinion is actually true or whether or not it is in writing.
Remember, the basic idea is that, if an organisation such as MECCA collects information that is about you, and that organisation is able to link that information to you, then it will be your personal information.
The personal information we collect and hold about you will depend on how we engage with you. For example, we will collect different information from you if you join MECCA Beauty Loop than we will collect if you apply to join the MECCA team.
The sort of personal information MECCA may collect and hold about you includes:
MECCA will usually collect personal information directly from you when you provide it to us. You might do this, for example, when you shop in our stores, when you purchase or order any of our services or products on the MECCA website or if you participate in one of our competitions.
Although we usually collect your personal information directly from you, sometimes we will collect it from other organisations or people. For example, we may collect personal information from our related companies. Also, if you apply to join the MECCA team, we may collect your personal information from any person that you nominate as a referee. We may collect personal information about you from other organisations or people if you agree with us that we can do this or if it would otherwise be impracticable to collect it directly from you.
MECCA collects, holds, uses and discloses your personal information to help us carry on our business. In other words, we do this to help us provide the best products and services to you and all of our other customers. This means MECCA collects, holds, uses and discloses your personal information for the following purposes:
We don’t sell your personal information to anyone else.
But sometimes, for the purposes listed in section 6, MECCA may provide your personal information to:
The other organisations and people that we provide your personal information to may be located in Australia, New Zealand, Hong Kong, Japan, the European Union or the United States.
Your personal information is held by MECCA in electronic form and is protected by electronic and procedural safeguards. Your personal information will either be stored on MECCA’s IT systems or the IT systems of MECCA’s contractors or service providers.
If your personal information is initially collected in paper form, we will destroy that paper when we record the personal information in electronic form. We will keep that information in a secure location until that occurs.
When MECCA does not need your personal information any more, MECCA will securely destroy it, unless there is a legal reason why MECCA needs to continue to hold that personal information.
We are very happy to tell you about the personal information MECCA holds about you. If you want to know what we have, just reach out to MECCA’s Customer Service team on, if you are in Australia, 1800 007 844 or, if you are in New Zealand, 0800 882 443. You can also contact us here: https://www.mecca.com.au/contact-us. MECCA will get back to you as soon as we can after you ask us. Sometimes we might not be able to provide you with details about what we hold, but we will explain this to you if that happens.
If you think any of the personal information we have about you is wrong, for example, if you have changed your phone number or email address, please let us know. You can log into your Beauty Loop account online and update your details. Alternatively, you can reach out to MECCA’s Customer Service team. MECCA will either update its records or, if there is some reason why we don’t think the information should be changed, we will let you know.
Of course, MECCA will not charge you for telling you about the personal information we hold or for making any amendments to that personal information.
If you have any questions, or if you have any concerns or a complaint about how we deal with your personal information, please call MECCA’s Customer Service team (see contact details in section 9) and ask to speak to the Privacy Officer>. If you don’t want to call us, you may email the Privacy Officer at email@example.com. Or you could write to us at the following address:
MECCA34 Wangaratta StreetRichmond VIC 312AustraliaAttention: Privacy Officer
MECCA will treat any request or complaint received from you confidentially. MECCA’s Privacy Officer will contact you within a reasonable time after receiving your request or complaint. If you have made a complaint, MECCA will let you know about ways we could resolve that complaint. MECCA aims to resolve all complaints promptly and, in any event, within 30 days of receiving the complaint.
If you have a complaint regarding how we have dealt with your personal information that we can’t work with you to resolve: