Changes to orders

Once you’ve placed your order, it joins a queue for immediate processing and fast despatch. We are therefore unable to make any changes, additions or amendments to orders. 

If your order has already been processed and you wish to return an item please contact our Customer Care team on 1800 007 844 Mon - Sat 9am - 5pm AEST or Contact Us if you have any questions.

Stock availability

Our stores across Mecca Cosmetica and Mecca Maxima, each stock various Brands and Products. mecca.com.au is where you can find and purchase all of our products. We aim to always be in stock however, from time to time we may sell out.

Now, you can easily look up stock availability both online and in stores:

  • If an item is available for purchase online, you will be able to ADD TO BASKET.

  • If you would like to locate an item in store, you can simply click on FIND IN STORE to search its availability at stores near you, by suburb or by state.

If you have any queries on locating a specific item please call us on 1800 007 844 or Contact Us and we will endeavour to find the item for you.


We offer two packaging options for all online orders. With our Signature Packaging, your order comes beautifully packed in a deluxe MECCA box lined with tissue paper and housed for protection in a white mailing box. As an eco-friendly alternative, opt for our Sustainable Packaging which uses recycled and recyclable materials. Your order will be protected in a cardboard box and paper filling.

With both options you may also include a personalised gift message. Simply type your message in the Gift Message field at checkout and it will be printed on a MECCA card and inserted into an envelope*.

*Unfortunately we are unable to wrap multiple gifts within one online order. For gift wrapping of individual items, please place separate online orders.

We will email you a copy of your order confirmation, so you have this as a record of purchase.

Corporate Orders

For any corporate order or multiple item order enquiries please contact our Customer Care team on 1800 007 844 or here.


We love trying new products, and we know you do too! With every online order, we offer complementary sample(s).

Samples are not available with Gift Card and eGift Card purchases.

Please note sample images displayed are of full size product, not sample size.