Gift card terms and conditions

1. Background
  1. These terms and conditions govern your purchase and use of MECCA gift cards and eGift cards (together, gift cards).

  2. By purchasing or using a gift card, you indicate you have read, understood and accept these terms and conditions.

  3. If you have any questions about these terms and conditions, please contact us using this form or at 1800 007 844.


2. Purchasing a gift card
  1. Gift cards can be purchased:

    1. online here or

    2. instore at any MECCA store.

  2. The purchase of a gift card is deemed to be complete:

    1. if online, at the time you receive an order confirmation at your nominated email address; or

    2. if instore, at the time payment for the gift card is processed.

  3. You cannot cancel the purchase of a gift card or return a gift card after the time outlined in clause (1b).


3. Validity and redemption
  1. Gift cards are valid:

    1. online at the MECCA website of the country of issue; and

    2. in any MECCA store in the country of issue.

  2. To redeem the value on a gift card:

    1. enter the unique gift card code at the online checkout; or

    2. scan the gift card instore.

  3. Gift cards are not legal tender, account cards, credit or debit cards or securities.

  4. They are not reloadable and cannot be exchanged or redeemed for cash, a discount, or anything else.


4. Use
  1. Gift cards do not expire and can be used in moltiple transactions.

  2. This means gift cards can be used for any period of time until the balance reaches zero.

  3. You can check your gift card balance here.

  4. The dollar value on a gift card includes GST.

  5. If you make a purchase using the gift card for an amount that exceeds the gift card balance, you must pay the excess amount using another payment method.

  6. You can combine the balances of moltiple gift cards to complete a purchase.

  7. If you return or exchange a product purchased using a gift card, the return or exchange will be governed by our returns and exchanges policy.


5. Loss or damage
  1. To the extent permitted by law, our liability is limited to replacing faulty gift cards.

  2. We will not replace any lost or stolen gift cards, or gift cards damaged by acts or omissions of you or a third party.

  3. If your gift card is lost or stolen, you should immediately contact us so we can cancel the gift card. This does not oblige us to replace your lost or stolen gift card.


6. Liability
  1. We are not liable to you or anyone else for any losses suffered or incurred due to a delay in delivery of your gift card.

  2. We reserve the right to cancel any gift card for any reason and at any time, without notice to you. If we do so, we will provide you with a refund or a replacement gift card equal to the balance on the cancelled gift card, unless the reason for cancellation was for suspicions of fraud or illegal activity.


7. Variations
  1. We may vary these terms and conditions from time to time.

  2. Any variations will be effective upon the posting of the revised terms and conditions on our website.

  3. Your continued use of a gift card after the posting of the revised terms and conditions constitutes your agreement to the revised terms and conditions.


8. Governing law
  1. These terms and conditions are governed by the laws in force in Victoria, Australia.

  2. By purchasing or using a gift card, you submit to the exclusive jurisdiction of the courts in Victoria.