Our response to COVID-19:

Here at MECCA, we’re focused on making you look and feel your best, and that includes keeping in mind the safety and health of our MECCA community – that’s you, our customers, as well as our team members.

In light of the ever-evolving Coronavirus (COVID-19) outbreak, we’ve been closely monitoring this in real-time based on the advice of the World Health Organisation and Australia’s Chief Medical Officer and reviewing our approach regularly.

A new “no-touch” service has been introduced, where we will talk you through everything you need to know about every brand, every product and every possible beauty question you may have. Want to try a new look? We will show you how, complete with a face chart and DIY instructions. Want to Marie Kondo your makeup bag? We can do that too. Or if you want to find a new beauty shelf favourite or just to chat all things beauty, then we are here.

While we have always had strict hygiene practices and cleanliness standards in our stores, we have implemented additional precautionary measures:

  • We will be pausing our in-store services, which includes booked appointments and Beauty Labs. If you have booked an appointment with us prior to May 31, we will be in contact with you. We apologise for any inconvenience this may cause. We will be reassessing services on an ongoing basis.

  • We will ensure that you are able to sanitise your hands at all our stores. We will have hand hygiene stations throughout our stores.

  • We are doubling down on disinfectant cleaning across all our stores and our distribution centres.

  • We have re-trained all our team members and prepped them on increased hygiene standards. In addition, all our hosts have been instructed to sanitise and wash their hands before and after each interaction.

  • We have increased supplies of hand sanitiser, alcohol, alcohol wipes and tissues at all stores.

  • Samples will be administered with an applicator and our team will be on hand, as always, to assist.

  • We want to keep our customers and team members, as part of our MECCA community, up to date on the information they need to help prevent exposure. Your safety is critical, so we have requested that if any team member feels unwell, that they remain at home and we encourage our customers to do the same.

  • We have established a dedicated team within the business to consider further steps we can take to ensure the health and safety of our customers and team members comes first.

As we begin to acclimatise to this new world order, rest assured we are here with you, in this with you, and doing everything we can to take care of you in the best possible way. Here are some of the immediate steps we are taking.

We will make online shopping easy…
Free standard shipping on all online orders is the new normal, and available from Wednesday 18 March. We will pour as much love into getting this order ready as we do instore.

Live Chat is up and running on mecca.com.au and our Customer Experience Team is ready, willing and waiting by the phone on 1800 007 844 free call in Australia. The whole team have a LOT of in store experience, so they know all there is to know about Mecca beauty. From talking through products (shade matching over the phone!), giving beauty advice, or chatting through your skincare routine, they’ll help you with whatever beauty questions you may have.