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Here at MECCA, we’re focused on making you look and feel your best, and that includes keeping in mind the safety and health of our MECCA community – that’s you, our customers, as well as our team members.
In light of the ever-evolving Coronavirus (COVID-19) outbreak, we’ve been closely monitoring this in real-time based on the advice of the World Health Organisation and Australia’s Chief Medical Officer and reviewing our approach regularly.
A new “no-touch” service has been introduced, where we will talk you through everything you need to know about every brand, every product and every possible beauty question you may have. Want to try a new look? We will show you how, complete with a face chart and DIY instructions. Want to Marie Kondo your makeup bag? We can do that too. Or if you want to find a new beauty shelf favourite or just to chat all things beauty, then we are here.
While we have always had strict hygiene practices and cleanliness standards in our stores, we have implemented additional precautionary measures:
As we begin to acclimatise to this new world order, rest assured we are here with you, in this with you, and doing everything we can to take care of you in the best possible way. Here are some of the immediate steps we are taking.
We will make online shopping easy…Free standard shipping on all online orders is the new normal, and available from Wednesday 18 March. We will pour as much love into getting this order ready as we do instore.
Live Chat is up and running on mecca.com.au and our Customer Experience Team is ready, willing and waiting by the phone on 1800 007 844 free call in Australia. The whole team have a LOT of in store experience, so they know all there is to know about Mecca beauty. From talking through products (shade matching over the phone!), giving beauty advice, or chatting through your skincare routine, they’ll help you with whatever beauty questions you may have.