Contact Us

Need some help? That's what we're here for! If you can't find your answer in our Customer Experience section, please get in touch using one of the below options.

Please note: We’re experiencing a peak in enquiries, so it will take us a little longer than normal to get to everyone, with delays of up to 3-5 business days. We are working hard to respond as soon as we can.

Track your online order here.

• CHAT WITH CUSTOMER CARE
  Have an enquiry or feedback? Talk live with our Customer Care team here
  Monday to Sunday 8am to 10pm AEST

• CHAT WITH THE IN-STORE TEAM
  Want product advice or a virtual demonstration? Connect with our expert team in-store through chat, phone call, or video call here, the choice is yours!
  Monday to Sunday 9am to 9pm AEDT

• PHONE US
  Our Customer Care team are available for over-the-phone support on 1800 007 844 (free call Australia) or +61 3 9420 7373
  Monday to Sunday 9am to 5pm AEST

• EMAIL
  Complete the form below or email us directly at customerservice@mecca.com.au and we'll get back in touch as soon as possible