Contact Us

Have a burning beauty question, a general enquiry, or want to share some feedback? Just like in-store, our experienced Makeup, Skincare and Fragrance Specialists in our Customer Experience team are ready to help in a way that suits you:

  1. 1. Live chat with a real-life MECCA Specialist online, between 8am – 6pm AEDT Monday - Saturday. To find out if a Specialist is available, visit and look out for the chat icon in the bottom right hand corner of your device. If you can’t see the icon, please refer to option 2 or 3, or check back later.

  2. 2. Call us between 8am – 6pm AEDT Monday - Saturday on 1800 007 844 (free call Australia) or +61 3 9420 7373.

  3. 3. Fill in the form below at any time, and one of our MECCA Specialists will be in touch as soon as possible.

Note: You may also find an answer in our Customer Experience section.

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