Contact Us

Need some help? That's what we're here for! If you can't find your answer in our Customer Experience section, please get in touch using one of the below options.

Please note: Due to overwhelming volumes, we are currently unable to assist you via phone. If you have an outstanding enquiry with us we will get back to you within the next 7 days, we kindly ask that you refrain from submitting additional enquiries as we work to get back to all customers as quickly as possible. We so appreciate your patience and we look forward to speaking with you again soon.

Track your online order here.

  • CHAT WITH CUSTOMER CARE
    Have an enquiry or feedback? Talk live with our Customer Care team here
    Monday to Sunday 8am to 10pm AEDT

  • CHAT WITH THE IN-STORE TEAM
    Want product advice or a virtual demonstration? Connect with our expert team in-store through chat, phone call, or video call here, the choice is yours!
    Monday to Sunday 9am to 9pm AEDT

  • PHONE US
    Our Customer Care team are currently unable to assist via phone. If you have an existing enquiry, this will be responded to within the next 7 days.

  • EMAIL
    Complete the form below or email us directly at customerservice@mecca.com.au and we'll get back in touch as soon as possible

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Please note: your personal information is strictly confidential. All emails are sent to customerservice@mecca.com.au