WATCH & SHOP NOW
READ & SHOP NOW
Booking an in-store service with MECCA online is fast and easy. Simply go to mecca.com.au/booking, select your preferred
store location, MECCA service, appointment time, then simply 'Add to Bag'. Continue to browse and shop, and once
you are ready to check out, you will find the booked service in your shopping bag. Simply pay and check out to finalise
We like to stay in touch so we will send you a confirmation email and reminder SMS prior to your appointment or you can
log onto go to mecca.com.au/account any time and check the details of your upcoming appointments. Don't forget to
arrive early for your appointment and remember, any booking fee is redeemable on product at the time of your appointment.
Our bookings require prepayment to ensure our availability is maximised, so you are able to get the best available booking.
This service booking prepayment is full refundable, if you change / cancel outside of 24 hours of the appointment.
Within 24 hours of the appointment the prepayment is not refundable.
We want to make sure all of our customers have the opportunity to book in for services. If cancellations occur within
the 24-hour window, it results in an appointment that could have been booked by another customer going unused. We
do understand that sometimes the unexpected happens, so if you need to cancel within 24 hours please contact our
customer service team and we will do our best to assist you.
If you have a period of inactivity on the MECCA site, the service booking will expire.
If life’s little hiccups cause you to be late, this may impact the length of your appointment or the type of service
we are able to provide. If you are more than 15 minutes late to your appointment, we may not be able to accommodate
you in which case you may need to cancel or reschedule. In the case we are unable to reschedule your appointment,
we will allow you to redeem the prepayment on product in store on the day of your scheduled appointment.
No worries. If you need to cancel your appointment, go to mecca.com.au/account or contact our Customer Service team in
1800 007 844 or New Zealand on
0800 882 443, 9am-5pm (AEST) Monday-Saturday. Please be aware that changes /cancellations made to bookings within
24 hours of the appointments are not refundable. Changes / cancellations made 24 hours or more of the appointment,
are fully refundable via the original method of payment. If you do not show up for your service, MECCA has the right
to retain the prepaid booking fee.
If you are a Beauty Loop Level 2 or 3 member, you can enjoy complimentary Beauty Loop services periodically throughout
the year. If you are eligible for a Beauty Loop Makeup Application or Lesson, these services will be visible when
you go to book an appointment at mecca.com.au/booking.
To cancel a Beauty Loop service simply log on to mecca.com.au/account or contact our Customer Service team in Australia
1800 007 844 or New Zealand on
0800 882 443, 9am-5pm (AEST) Monday-Saturday.
If you don’t cancel your Beauty Loop service appointment, you will be ineligible to re-book it for that campaign period.
But don’t worry, you will be eligible to book a new Beauty Loop service for the next campaign period.
Service booking prepayment is full refundable, if you cancel outside of 24 hours of the appointment, please note: For
cancellation of bookings that were made online, refunds will automatically be processed on to the original tender
type within 2-3 business days. For cancellation of bookings that were made in-store, the refund will have been processed
at the time of the cancellation instore.
Unfortunately, Beauty Loop Spend excludes returns, refunds, delivery charges, the purchase of gift cards and bookings for in store services. When you redeem your in store booking on the day, your spend will be attributed to your Beauty Loop spend. Beauty Loop Spend includes GST.