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Booking an in-store service with MECCA online is fast and easy. Simply go to mecca.com.au/booking, select your
store location, MECCA service, appointment time, then simply 'Add to Bag'. Continue to browse and shop, and once
you are ready to check out, you will find the booked service in your shopping bag. Simply pay and check out to
We like to stay in touch so we will send you a confirmation email and reminder SMS prior to your appointment or
log onto go to mecca.com.au/account any time and check the details of your upcoming appointments. Don't forget
arrive early for your appointment and we look forward to seeing you in store soon!
Our bookings require prepayment to ensure our availability is maximised, so you are able to get the best
This service booking prepayment is full refundable, if you change / cancel outside of 24 hours of the
Within 24 hours of the appointment the prepayment is not refundable.
We want to make sure all of our customers have the opportunity to book in for services. If cancellations occur
within the 24-hour window, it results in an appointment that could have been booked by another customer going
unused. We do understand that sometimes the unexpected happens, so if you need to cancel or become unwell within
24 hours please contact our Customer Care team and we will do our best to assist you.
If you have a period of inactivity on the MECCA site, the service booking will expire.
If you are unable to make it to your appointment you must cancel it with more than 24 hours’ prior notice, in
which case you will be able to re-book your appointment for another day. If you don’t cancel your Beauty Loop
service appointment, you will forfeit the offer.
No worries. If you need to cancel your appointment, go to mecca.com.au/account or contact our Customer Care
1800 007 844 or New Zealand on
0800 882 443, 9am-5pm (AEST) Monday-Sunday. Please be aware that changes
/cancellations made to bookings within
24 hours of the appointments are not refundable. Changes / cancellations made 24 hours or more of the
are fully refundable via the original method of payment. If you do not show up for your service, MECCA has the
to retain the prepaid booking fee.
If you are a Beauty Loop Level 3 member, you can enjoy one complimentary makeup application by a MECCA Makeup
Artist per year, valid up to 12 months. Complimentary Makeup Application must be booked and redeemed by your
Beauty Loop Anniversary Date. See the ‘Beauty Loop’ section for more information. If you are eligible for a
Beauty Loop Makeup Application, this service will be visible when you go to book an appointment at
To cancel a Beauty Loop service simply log on to mecca.com.au/account or contact our Customer Care team in
1800 007 844 or New Zealand on
0800 882 443, 9am-5pm (AEST) Monday-Sunday.
If you don’t cancel your Beauty Loop service appointment, you will be ineligible to re-book it for that campaign
But don’t worry, you will be eligible to book a new Beauty Loop service for the next campaign period.
Service booking prepayment is full refundable, if you cancel outside of 24 hours of the appointment, please note:
cancellation of bookings that were made online, refunds will automatically be processed on to the original
type within 2-3 business days. For cancellation of bookings that were made in-store, the refund will have been
at the time of the cancellation instore.
Beauty Loop Spend excludes returns, refunds, delivery charges, the purchase of gift cards, and pre-paid bookings
for services. Beauty Loop Spend includes non-redeemable services. When you redeem your in store booking on the
day, your spend will be attributed to your Beauty Loop spend. Beauty Loop Spend includes GST.
If a service is redeemable it means the cost of the service can be fully redeemed on product purchases. Products
be purchased on the day of your service to the full amount of your service.
We offer both redeemable and non-redeemable services at Mecca. If a service is redeemable, it will be described
as such on www.mecca.com.au/services-and-events.
Payment for a redeemable service is excluded from Beauty Loop Spend because
the amount ultimately redeemed on products after completion of the redeemable service will be included as Beauty